Complaints and Disputes Handling

What should I do if I have a complaint?

1. If you have a complaint about a service provided to you please contact your broker and tell them about your complaint who will do their best to resolve it quickly.

2. If your complaint is not satisfactorily resolved within 5 days, please contact McLardy McShane’s Complaints Officer, Tracy Scarella at tracy@mclardymcshane.com.au. McLardy McShane Partners Pty Ltd will try to resolve your complaint quickly and fairly.

3. McLardy McShane Partners Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:

              Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

              Phone: 1800 931 678 | Email info@afca.org.au | Website www.afca.org.au