-
Contractor Job Description: Broker Support Services
Position Title: Broker Support Services Contractor
Contract Type:
Independent Contractor Agreement - (Flexible workload, fee-for-service based)Overview:
We are seeking an experienced, reliable, and efficient contractor to provide outsourced support services to our national network of brokers. This role is ideal for a someone who wants work life balance – can work independent from home and capable of delivering high-quality back-office support services with flexibility and autonomy.The successful contractor will provide day-to-day support across various administrative and operational functions, as outlined below. Support may be ad-hoc, interim, or ongoing depending on broker needs. All services are performed using our existing templates and workflows unless otherwise agreed.
Key Responsibilities
Broker Support Services
The contractor will deliver the following services:General Broker Support:
Coverage for annual leave or urgent absences (e.g. sick leave)
Ad hoc support for brokers on the road or during peak periods
Interim support as needed for staff shortages or transitions
Operational & Administrative Services:
Pre-renewal processing
Debtor follow-up
Endorsements and cancellations
Document and template preparation
Ongoing back-end support for brokers
New business processing (domestic and commercial)
ISR quotes
Quoting Services:
Quotes provided via insurer portals and platforms including Sunrise, SCTP, and broker portals for:System Training (Optional Add-on):
Training new staff in:
Broker systems (WinBEAT, INSIGHT)
SCTP platform and portals
Microsoft Teams, Office Tech & OIT
Contractor Requirements
Proven experience in broker support, insurance administration, or similar field
Tier 1 & 2 as minimum in Broking
Familiarity with insurance platforms such as WinBEAT, INSIGHT, Sunrise, SCTP
High level of accuracy, efficiency, and professionalism
Ability to work independently and manage multiple tasks
Excellent communication and client service skills
Secure access to technology, internet, and required software
Willingness to be flexible and responsive to urgent broker needs
To Apply / Enquire:
Contact: Janine Shipton📧 Email: janine@mclardymcshane.com.au📞 Phone: 0497 206 516Please provide a summary of your experience, your business setup (if applicable), availability, and whether you are interested in casual, ad hoc, or a more permanent support arrangement.
-
Job Title: IT Manager – General Insurance Brokerage
Location: Melbourne, VIC
Employment Type: Full-timeAbout Us
We are a leading, national general insurance broker Network headquartered in Melbourne, with an extensive network of brokers across Australia. Renowned for our customer-first approach and industry expertise, we are committed to driving innovation and maintaining a robust and secure IT infrastructure to support our continued growth.The Opportunity
We are seeking a tech-savvy, hands-on IT Manager to join our team and to oversee and enhance all aspects of our IT infrastructure, ensuring systems are secure, efficient, and aligned with our strategic goals.As the IT Manager, you will lead the management of day-to-day IT operations, support staff across our national network, and drive technological innovation within the business.
Key Responsibilities
Manage and maintain all IT systems, networks, and infrastructure across the organisation
Oversee daily IT operations including server and computer maintenance, system checks, and troubleshooting
Ensure robust data backup and disaster recovery procedures are in place and regularly tested
Manage the installation and configuration of hardware, software, VPNs, VLANs, printers, and related systems
Administer Microsoft 365 environment (including SharePoint) and ensure smooth functionality across all teams
Provide responsive and proactive IT support as required, delivering high-quality customer service
Lead and implement IT projects, including development of new portals and platforms
Research, negotiate and recommend technology solutions that offer strong ROI and support business goals
Maintain security protocols and ensure compliance with industry standards and data protection regulations
Collaborate with senior management to align IT strategy with company objectives
Build and maintain relationships with vendors, service providers, and external partners
Skills & Experience
Proven experience as an IT Manager, Systems Administrator, or similar role, ideally within the insurance or financial services sector
Strong technical knowledge of Microsoft 365, SharePoint, Windows Server environments, networking (including VLANs and VPNs), and hardware infrastructure
Experience in data backup, disaster recovery, and system security best practices
Ability to manage competing priorities and deliver under pressure
Excellent troubleshooting and problem-solving skills
Strong interpersonal and communication skills, with a customer-focused approach
Experience supporting a distributed workforce or multi-office environment is highly desirable
Experience with insurance broking software platforms (e.g., Insight, WinBEAT, or similar) will be highly regarded
Why Join Us?
Join a growing and respected organisation with a national footprint
Lead and influence IT direction and strategy
Opportunity to drive innovation and lead major technology initiatives
Supportive leadership team and collaborative work culture
Competitive salary and benefits package
Apply Now
Head to this link on Seek to apply!