• Contractor Job Description: Broker Support Services

    Position Title: Broker Support Services Contractor

    Contract Type:
    Independent Contractor Agreement - (Flexible workload, fee-for-service based)

    Overview:
    We are seeking an experienced, reliable, and efficient contractor to provide outsourced support services to our national network of brokers. This role is ideal for a someone who wants work life balance – can work independent from home and capable of delivering high-quality back-office support services with flexibility and autonomy.

    The successful contractor will provide day-to-day support across various administrative and operational functions, as outlined below. Support may be ad-hoc, interim, or ongoing depending on broker needs. All services are performed using our existing templates and workflows unless otherwise agreed.

    Key Responsibilities

    Broker Support Services
    The contractor will deliver the following services:

    • General Broker Support:

      • Coverage for annual leave or urgent absences (e.g. sick leave)

      • Ad hoc support for brokers on the road or during peak periods

      • Interim support as needed for staff shortages or transitions                        

    • Operational & Administrative Services:

      • Pre-renewal processing

    • Debtor follow-up

    • Endorsements and cancellations

    • Document and template preparation

    • Ongoing back-end support for brokers

    • New business processing (domestic and commercial)

    • ISR quotes                              

    • Quoting Services:
      Quotes provided via insurer portals and platforms including Sunrise, SCTP, and broker portals for:

    • System Training (Optional Add-on):

    Training new staff in:

    • Broker systems (WinBEAT, INSIGHT)

    • SCTP platform and portals

    • Microsoft Teams, Office Tech & OIT

    Contractor Requirements

    • Proven experience in broker support, insurance administration, or similar field

    • Tier 1 & 2 as minimum in Broking

    • Familiarity with insurance platforms such as WinBEAT, INSIGHT, Sunrise, SCTP

    • High level of accuracy, efficiency, and professionalism

    • Ability to work independently and manage multiple tasks

    • Excellent communication and client service skills

    • Secure access to technology, internet, and required software

    • Willingness to be flexible and responsive to urgent broker needs

    To Apply / Enquire:
    Contact: Janine Shipton📧 Email: janine@mclardymcshane.com.au📞 Phone: 0497 206 516

    Please provide a summary of your experience, your business setup (if applicable), availability, and whether you are interested in casual, ad hoc, or a more permanent support arrangement.

  • Job Title: IT Manager – General Insurance Brokerage
    Location: Melbourne, VIC
    Employment Type: Full-time

    About Us
    We are a leading, national general insurance broker Network headquartered in Melbourne, with an extensive network of brokers across Australia. Renowned for our customer-first approach and industry expertise, we are committed to driving innovation and maintaining a robust and secure IT infrastructure to support our continued growth.

    The Opportunity
    We are seeking a tech-savvy, hands-on IT Manager to join our team and to oversee and enhance all aspects of our IT infrastructure, ensuring systems are secure, efficient, and aligned with our strategic goals.

    As the IT Manager, you will lead the management of day-to-day IT operations, support staff across our national network, and drive technological innovation within the business.

    Key Responsibilities

    • Manage and maintain all IT systems, networks, and infrastructure across the organisation

    • Oversee daily IT operations including server and computer maintenance, system checks, and troubleshooting

    • Ensure robust data backup and disaster recovery procedures are in place and regularly tested

    • Manage the installation and configuration of hardware, software, VPNs, VLANs, printers, and related systems

    • Administer Microsoft 365 environment (including SharePoint) and ensure smooth functionality across all teams

    • Provide responsive and proactive IT support as required, delivering high-quality customer service

    • Lead and implement IT projects, including development of new portals and platforms

    • Research, negotiate and recommend technology solutions that offer strong ROI and support business goals

    • Maintain security protocols and ensure compliance with industry standards and data protection regulations

    • Collaborate with senior management to align IT strategy with company objectives

    • Build and maintain relationships with vendors, service providers, and external partners

    Skills & Experience

    • Proven experience as an IT Manager, Systems Administrator, or similar role, ideally within the insurance or financial services sector

    • Strong technical knowledge of Microsoft 365, SharePoint, Windows Server environments, networking (including VLANs and VPNs), and hardware infrastructure

    • Experience in data backup, disaster recovery, and system security best practices

    • Ability to manage competing priorities and deliver under pressure

    • Excellent troubleshooting and problem-solving skills

    • Strong interpersonal and communication skills, with a customer-focused approach

    • Experience supporting a distributed workforce or multi-office environment is highly desirable

    • Experience with insurance broking software platforms (e.g., Insight, WinBEAT, or similar) will be highly regarded

    Why Join Us?

    • Join a growing and respected organisation with a national footprint

    • Lead and influence IT direction and strategy

    • Opportunity to drive innovation and lead major technology initiatives

    • Supportive leadership team and collaborative work culture

    • Competitive salary and benefits package

    Apply Now
    Head to this link on Seek to apply!