• Contractor Job Description: Broker Support Services

    Position Title: Broker Support Services Contractor

    Contract Type:
    Independent Contractor Agreement - (Flexible workload, fee-for-service based)

    Overview:
    We are seeking an experienced, reliable, and efficient contractor to provide outsourced support services to our national network of brokers. This role is ideal for a someone who wants work life balance – can work independent from home and capable of delivering high-quality back-office support services with flexibility and autonomy.

    The successful contractor will provide day-to-day support across various administrative and operational functions, as outlined below. Support may be ad-hoc, interim, or ongoing depending on broker needs. All services are performed using our existing templates and workflows unless otherwise agreed.

    Key Responsibilities

    Broker Support Services
    The contractor will deliver the following services:

    • General Broker Support:

      • Coverage for annual leave or urgent absences (e.g. sick leave)

      • Ad hoc support for brokers on the road or during peak periods

      • Interim support as needed for staff shortages or transitions                        

    • Operational & Administrative Services:

      • Pre-renewal processing

    • Debtor follow-up

    • Endorsements and cancellations

    • Document and template preparation

    • Ongoing back-end support for brokers

    • New business processing (domestic and commercial)

    • ISR quotes                              

    • Quoting Services:
      Quotes provided via insurer portals and platforms including Sunrise, SCTP, and broker portals for:

    • System Training (Optional Add-on):

    Training new staff in:

    • Broker systems (WinBEAT, INSIGHT)

    • SCTP platform and portals

    • Microsoft Teams, Office Tech & OIT

    Contractor Requirements

    • Proven experience in broker support, insurance administration, or similar field

    • Tier 1 & 2 as minimum in Broking

    • Familiarity with insurance platforms such as WinBEAT, INSIGHT, Sunrise, SCTP

    • High level of accuracy, efficiency, and professionalism

    • Ability to work independently and manage multiple tasks

    • Excellent communication and client service skills

    • Secure access to technology, internet, and required software

    • Willingness to be flexible and responsive to urgent broker needs

    To Apply / Enquire:
    Contact: Janine Shipton📧 Email: janine@mclardymcshane.com.au📞 Phone: 0497 206 516

    Please provide a summary of your experience, your business setup (if applicable), availability, and whether you are interested in casual, ad hoc, or a more permanent support arrangement.