• The Technology Manager is responsible for the management, security, and continuous improvement of the company’s IT infrastructure, cloud platforms, and enterprise systems within a fast-paced insurance broking environment.

    This position provides technical management across infrastructure operations, cyber security initiatives, cloud transformation projects, and technology integrations. The role also involves leading operational IT functions, managing vendors and service providers, and delivering strategic technology solutions that support business growth and operational efficiency across the insurance broking network.

    Key Responsibilities

    Infrastructure & Systems Administration

    ·       Design, implement, manage, and maintain enterprise IT infrastructure, cloud environments, networks, servers, and end-user systems.

    ·       Administer and support Microsoft 365, Azure AD/Entra ID, SharePoint Online, Exchange Online, Teams, Intune, and related enterprise platforms.

    ·       Ensure high availability, performance, and reliability of systems supporting insurance broking operations and business-critical applications.

    ·       Manage identity and access management, endpoint security, patch management, backups, and disaster recovery processes.

    ·       Maintain IT documentation, operational procedures, and infrastructure standards.

    ·       Own and manage core infrastructure systems and technical environments across the business.

    Insurance Broking Systems & Business Support

    ·       Support technology platforms used across insurance broking, underwriting, claims, and corporate operations.

    ·       Work closely with business stakeholders to improve operational workflows, system integrations, and user experience.

    ·       Assist with onboarding new offices, brokers, and business units into corporate systems and technology standards.

    ·       Ensure systems and processes align with regulatory, compliance, and security requirements relevant to the insurance industry.

    Cloud & Migration Projects

    ·       Lead Microsoft cloud deployment, migration, and optimisation projects.

    ·       Plan and deliver infrastructure upgrades, tenant migrations, server migrations, and modern workplace initiatives.

    ·       Support hybrid cloud environments, SaaS integrations, and enterprise collaboration platforms.

    ·       Participate in digital transformation initiatives to improve scalability and operational efficiency.

    Cyber Security & Compliance

    ·       Participate in cyber security assessments, remediation activities, and risk reduction initiatives.

    ·       Assist in developing IT policies, standards, and governance frameworks and organisational security requirements.

    ·       Coordinate vulnerability management, endpoint protection, MFA, email security, and security awareness programs.

    ·       Work with external security vendors, auditors, and compliance stakeholders.

    ·       Support business continuity, disaster recovery, and incident response planning.

    IT Operations & Service Management

    ·       Oversee day-to-day IT operations across multiple business units and offices.

    ·       Manage IT service delivery to ensure systems availability, performance, and user satisfaction.

    ·       Coordinate and prioritise operational workloads, escalations, incidents, and project activities across the IT team.

    ·       Develop and improve IT operational processes, standards, and governance frameworks.

    ·       Manage software licensing, asset lifecycle management, and vendor contract renewals.

    ·       Provide reporting and updates to senior management on infrastructure, cyber security, and project delivery status.

    Strategic Technology & Business Engagement

    ·       Work closely with key stakeholders to align technology initiatives with business objectives.

    ·       Contribute to IT strategy, infrastructure roadmap planning, and technology improvement initiatives.

    ·       Identify opportunities for process automation, operational efficiency, and system optimisation across the business.

    ·       Participate in business continuity, risk management, and operational resilience planning.

    Vendor & Stakeholder Management

    ·       Manage relationships with technology vendors, managed service providers, software vendors, and external consultants.

    ·       Coordinate licensing, procurement, renewals, support agreements, and vendor performance.

    ·       Work closely with business stakeholders to deliver technology solutions aligned with operational and compliance requirements.

    Governance, Compliance & Risk Management

    ·       Assist with governance, compliance, audit, and cyber security risk management activities.

    ·       Ensure IT operations align with internal policies, industry regulations, and security standards.

    ·       Coordinate with auditors, vendors, and external partners during compliance reviews and assessments.

    ·       Maintain oversight of backup, disaster recovery, access control, and security management processes.

    User & Operational Support

    ·       Provide technical support for infrastructure, cloud platforms, and enterprise applications.

    ·       Troubleshoot complex technical issues and coordinate incident resolution.

    ·       Support users across multiple offices, business units, and acquired entities.

    ·       Participate in after-hours support and project implementation activities where required.

    Skills & Experience

    Essential

    ·       Extensive experience in systems administration and enterprise infrastructure support.

    ·       Strong knowledge of Microsoft 365, Azure/Entra ID, SharePoint Online, Exchange Online, Teams, and Intune.

    ·       Strong understanding of networking, cyber security, backup, disaster recovery, and business continuity principles.

    ·       Experience delivering infrastructure, migration, or business integration projects.

    ·       Strong troubleshooting, analytical, and problem-solving skills.

    ·       Experience managing operational IT functions and coordinating service delivery.

    ·       Excellent communication and stakeholder management skills.

    ·       Ability to work in a fast-paced, multi-site business environment.

    Desirable

    ·       Experience working within the insurance or insurance broking industry.

    ·       Experience supporting insurance broking platforms and line-of-business applications.

    ·       Knowledge of cyber security frameworks

    ·       Experience with PowerShell scripting and automation.

    ·       Exposure to enterprise governance, compliance, and audit environments.

    ·       Experience participating in budgeting, procurement, or vendor management activities.

    Key Attributes

    ·       Ability to manage multiple projects and priorities simultaneously.

    ·       Analytical mindset with strong attention to detail.

    ·       Strong customer service and stakeholder engagement skills.

    ·       Proactive approach to problem-solving and continuous improvement.

    ·       High level of professionalism, accountability, and security awareness.escription

    Apply via Seek here.

  • About the Role

    We are seeking a motivated and customer-focused Claims Executive to join our growing insurance team. This role is responsible for managing insurance claims from initial notification through to resolution across a broad range of general insurance products, including commercial & Corporate lines, motor, home, property, liability, and financial lines. 

    Working closely with the Melbourne Claims Manager and National Claims Manager and the respective teams, you will deliver exceptional customer service while ensuring claims are managed efficiently, accurately, and in line with company policies and regulatory requirements. 

    Key Responsibilities

    Claims Management

    • Manage end-to-end insurance claims within delegated authority levels  

    • Assess claim documentation, policy coverage, liability, and damages  

    • Maintain accurate and up-to-date claim records within internal systems  

    • Monitor claim progress to ensure service standards and turnaround times are achieved  

    Customer Service

    • Provide professional, empathetic, and timely support to clients throughout the claims process  

    • Communicate claim updates and outcomes clearly to clients and account managers  

    • Manage customer expectations and assist with complaint resolution when required  

    • Deliver positive customer experiences during often challenging situations  

    Stakeholder Engagement

    • Liaise with brokers, assessors, repairers, legal representatives, suppliers, and third parties  

    • Coordinate external service providers to support efficient claim outcomes  

    • Build strong working relationships with internal teams and external stakeholders  

    About You

    To be successful in this role, you will have: 

    • 2–5 years’ experience in insurance claims management  

    • Strong customer service and communication skills  

    • The ability to manage difficult conversations with professionalism and empathy  

    • Excellent organisational skills and attention to detail  

    • Strong problem-solving and decision-making capability  

    • The ability to manage multiple priorities in a fast-paced environment  

    • Sound knowledge of insurance products and claims processes  

    Desirable

    • Tier 1 Insurance qualification (or willingness to obtain)  

    • Experience using claims management systems  

    • Understanding of relevant insurance legislation and industry codes of practice 

    What We Offer

    • Supportive and collaborative team environment  

    • Opportunities for professional development and career growth  

    • Exposure to a broad range of insurance products and claims  

    • Competitive salary package (negotiable based on experience)  

    • Employee benefits inclusive of flexible work arrangements, paid parental leave and other leave entitlements 

    Working Hours

    Monday to Friday, 8:30am – 5:00pm 

    Apply on Seek here

  • The Operations & Systems Administrator is responsible for providing administrative and operational support to the Operations division and the broader McLardy McShane Partners network. This role is designed to support the National Operations Manager and Operations & Systems Coordinator through the day-to-day administration of operational tasks, systems support activities, onboarding administration, data maintenance, and general business support functions.

    The role is highly hands-on and operational in nature, focusing on the coordination and completion of administrative tasks that contribute to the smooth running of the business’s operational systems and processes. The position plays an important support role in maintaining system accuracy, assisting users, preparing operational documentation, and ensuring onboarding and offboarding activities are completed efficiently.

    The Operations & Systems Administrator will work closely with internal staff, Joint Venture Partners, Branches, Authorised Representatives (ARs), insurers, and external service providers to assist with operational requests, systems administration tasks, user support, and business improvement initiatives. This role provides an excellent development opportunity for someone looking to build experience in operational systems, insurance broking support, and business operations.

    JOB RESPONSIBILITIES

    Key Responsibilities

    Operational Administration Support

    • Provide day-to-day administrative support to the Operations division and broader business.

    • Assist with operational tasks, workflow coordination, and follow-up activities across the network.

    • Support the preparation and maintenance of operational records, reports, templates, and documentation.

    • Assist with monitoring operational inboxes, support requests, and general enquiries.

    • Coordinate and track operational tasks to ensure completion within required timeframes.

    Systems Administration Assistance

    • Assist with user administration activities across operational systems including WinBEAT, INSIGHT, OfficeTech, Organise IT, SCTP, Steadfast Apps, and other related platforms.

    • Support the setup of user accounts, permissions, email groups, templates, and system access requests.

    • Assist with updating insurer information, referrer details, policy classes, commission structures, and document templates.

    • Provide first-level support for basic systems enquiries and escalate more complex issues where required.

    Key Responsibilities

    Onboarding & Offboarding Support

    • Assist with onboarding activities for new Authorised Representatives (ARs) and staff, including preparing user accounts, system access, inductions, templates, and setup checklists.

    • Support the coordination of onboarding requirements with insurers, service providers, and internal stakeholders.

    • Assist with offboarding processes including revoking access, updating records, insurer notifications, and operational administration.

    • Prepare onboarding and offboarding documentation and ensure processes are completed accurately.

    General Business & Team Support

    • Provide administrative support for operational meetings, including scheduling, agendas, action tracking, and follow-up items.

    • Assist with coordinating system training sessions, onboarding sessions, and user communications.

    • Support invoice tracking, licensing administration, and operational supplier coordination.

    • Assist with testing new templates, workflows, and system enhancements before implementation.

    • Assist with maintaining compliance-related operational records and administrative processes.

    • Provide general support to the Operations Team and broader business as required.

    QUALIFICATIONS

    Educational and Experience

    ·       Tier 1 and/or Tier 2 in
    Insurance Broking
    (or actively working towards or willing to work towards this)

    ·       5+ years experience within the insurance industry 

    Personal Attributes:

    ·       Kind, respectful, and professional

    ·       High levels of integrity and accountability

    ·       Proactive and solutions-oriented

    ·       Strong cultural alignment with a collaborative team environment

    ·       Comfortable working both independently and in partnership with senior leadership

    Key Competencies & Skills Required

    ·       Strong administrative and organisational skills

    ·       High attention to detail and accuracy

    ·       Good communication and interpersonal skills

    ·       Strong customer service and support mindset

    ·       Ability to follow processes and manage routine tasks efficiently

    ·       Basic troubleshooting and systems administration capability

    ·       Ability to prioritize and manage multiple tasks

    ·       Strong written communication and documentation skills

    ·       Willingness to learn new systems and operational processes

    ·       Team-oriented approach with a proactive attitude

    ·       Ability to build and maintain business relationships

    Experience Required

    ·       Previous administration, customer service, or operational support experience preferred

    ·       Exposure to insurance broking, financial services, or operational environments advantageous

    ·       Strong Microsoft Office skills

    ·       Experience working with operational insurance systems highly regarded

    ·       Ability to learn and adapt to multiple systems and processes quickly

    Apply on Seek here.